Terms of Service

1. Scope and acceptance

By using this website and submitting an appointment request, you agree to these Terms of Service. If you do not agree, please do not use the website or submit requests.

2. Appointment requests; availability and pricing

Any appointment request is a request, not a guarantee of service availability. Service availability and the final price can depend on the details you provide (for example, the type of service, required materials, timing, and any additional needs).

We may require clarification of your request before confirming it. If the provided details are incomplete or inaccurate, we may adjust the booking outcome accordingly.

3. Accuracy of information

You must provide accurate and up-to-date contact information when submitting a request. You are responsible for the correctness of the details you enter.

4. Consumer rights and dispute resolution

If you are a consumer, relevant consumer-protection rules apply. This includes the consumer’s right to address claims in the manner and within the terms established by Ukrainian law, including Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 17 цього Закону, and the Портал е-покупець.

We encourage you to contact us first using the contact details below so we can review your request and attempt to resolve the issue.

5. Data protection and cookie consent

If this website processes personal data (including via tracking technologies), we provide information and obtain consent/work with a lawful basis appropriate to the processing. Where required, a cookie banner/consent workflow is used before placing non-essential cookies.

Our approach is guided by Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

6. Advertising and marketing communications

To the extent content on this website is treated as advertising in Ukraine, it must meet the principles of transparency and non-misleading information under Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.

7. Electronic commerce information

If, for any booking/payments/online offer, the relationship is treated as electronic commerce, the website provides mandatory provider information and ensures consumer access to it in line with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, стаття 7 цього Закону.

8. Liability limitation

To the maximum extent permitted by law, we are not responsible for inaccuracies in information provided by you, for delays caused by circumstances outside our control, or for service availability changes that result from booking details or operational constraints.

Nothing in these Terms limits your rights as a consumer under mandatory Ukrainian law.

9. Contact information

For questions about these Terms, claims, or assistance with bookings, contact us: