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What happens next

  • Our team will review your request.
  • If needed, we will contact you using the details you provided.

If you believe your rights as a consumer have been violated, please refer to the consumer dispute-handling information below.

Consumer protection and dispute resolution

For disputes related to consumer rights, you may use the procedure established by Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, including стаття 17 of this Law, and the Портал е-покупець.

Personal data and cookies

If we process personal data (including via tracking technologies), such processing is carried out in accordance with the principles and notice/consent requirements of Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

Advertising information (if applicable)

If the promotion of our services is treated as advertising, the content must comply with the transparency and non-misleading requirements of Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.

Electronic commerce (if applicable)

If a booking or payment creates an electronic commerce relationship, you can access the mandatory provider information in accordance with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII, including стаття 7 of this Law.